Privacy policy
Espenaer respects your privacy and will never sell, rent, lease or give away any information to any third party. All information provided by you is strictly confidential and is treated in accordance with the European Union General Data Protection Regulation (GDPR).
What personal information does Espenaer collect?
Espenaer collects information that customers provide themselves when making a purchase of a product or service (including course registrations), inquiring about a product or service, and subscribing to a waitlist. In addition, Espenaer collects information relating to surfing behavior, such as IP addresses and language preferences, whenever someone visit www.espenaer.com.
If you make a purchase on www.espenaer.com, Espenaer will request and collect the following personal information: full name, billing address, shipping address (if relevant), e-mail address, telephone number, IP address, the purchased product or service, the purchase date, and the chosen payment method (f.e. ‘bank transfer’). We use your personal information to take and handle orders, deliver products and services, facilitate payments, and communicate with you about orders, products and services, and promotional offers.
If you inquire about a product or service using the bespoke or customization forms on www.espenaer.com, we will collect your full name, e-mail address, and other information (remarks, requests) that you provide yourself. We use this information to take and handle orders and to communicate with you about orders, products, and services.
Finally, if you subscribe to a waitlist of a course using our waitlist subscription forms on www.espenaer.com, we will collect your full name, e-mail address, and possibly remarks that you provide yourself in the form. We use this information to communicate with you concerning the course that you are interested in.
Espenaer uses GDPR-compliant third party analytics software on its website www.espenaer.com to track the performance of its website. The data collected is anonymized by the third party and can therefore not be connected to a natural person.
Accessing, changing, and deleting your personal information
As a customer you have the right to access, change and delete the personal information that we have collected. Customers who have an account on www.espenaer.com may see the collected personal information in the “my account” section and make corrections if they observe any errors in this information. Customers who do not have an account, may request their personal information by e-mail to info@espenaer.com. The information will be provided in a portable format. Corrections in case of errors may again be addressed by e-mail to info@espenaer.com.
Requests to delete personal information may be addressed by e-mail to info@espenaer.com. We will comply to your request as long as it will not prevent us from complying to tax and accounting regulations in the Netherlands.
Customers have the right to make a complaint about (some of) the personal information that Espenaer collects. Complaints may be addressed by e-mail to info@espenaer.com.
Storage of your personal information
We keep your personal information to enable your continued use of Espenaer services, including its website, for as long as it is required in order to fulfil the relevant purposes, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. Dutch law requests us to store information related to purchases for 7 years.
Your personal information is stored on servers in the Netherlands and on a company computer in our office. Our systems are protected using state of the art security software.
In case www.espenaer.com experiences a data breach of any kind, customers will be notified within 72 hours of becoming aware of the breach.
Cookies
Cookies are small files which are stored on your computer when you use www.espenaer.com. Espenaer uses cookies for the correct functioning of the website, such as putting products in the online cart and for saving your language preference.
