Returns
Furniture pieces in online shop
Cooling-off period
You have the right to cancel your purchase for any reason within 14 calendar days after delivery of the purchased furniture piece. In this ‘cooling-off’ period, you may carefully examine the purchased piece with the purpose of discovering its characteristics and features, in a manner as you would do in our atelier or any other store or gallery.
If you happen to be unsatisfied with the piece, you have the right to cancel the purchase before the end of the cooling-off period. In order to do so you are required to notify us by either mail or e-mail, for instance using the example letter here.
Return shipping
The furniture piece will have to be returned to us within 14 calendar days after your cancellation notice. You are responsible for arranging for the return shipping and for covering the costs of the return shipping. You are also fully responsible for the furniture piece itself during the return shipping, until the moment it is delivered to our atelier.
Given the high value of our pieces, we strongly advise you to hire a specialized third party for the return shipping and would consider it our duty to offer recommendations in this respect. The charge for such specialized shipping services within the Netherlands is expected to be between €60.00 and €80.00. For international shipping other fees may apply. Please contact us for more information.
Refund
If the furniture piece is returned to us in original, resaleable condition, the total purchase price will be refunded to you within 14 calendar days from the day we have received the piece. We will use the same payment method as you did, unless otherwise agreed.
Liability for any loss of value
If you have used the furniture piece in excess of what is reasonable in order to examine it, you will be held liable for the decrease in value of the piece your use has caused. You will also be held liable for any loss of value the piece has endured during the return shipping. Once the piece is returned, we will notify you if we have detected any loss of value and if your refund will be lower than the price paid.
Made-to-order furniture pieces
Please note that the cooling-off period and return policy described above does not apply to custom-made furniture pieces, referred to by Espenaer as either ‘bespoke’ or ‘customized’, as these are made specifically according to your specifications and preferences.
Course bookings
- If you cancel your booking at the latest 10 days before the start of the course, the total course fee will be refunded to you, minus a €6.95 service charge.
- If you cancel your booking between 9 and 5 days before the start of the course, 50% of the total course fee will be refunded to you, unless a replacement can be found. In that case the total course fee will be refunded to you, minus a €6.95 service charge.
- Cancellations and refunds are not possible within 4 days (96 hours) before the start of the course, unless replacement can be found. If replacement is found, the total course fee will be refunded to you, minus a €6.95 service charge.
- In case you have used a course voucher, there will be no refund. Vouchers are not redeemable.
To cancel your booking, send an email to info@espenaer.com with your request and booking order number.
Refunds will be carried out within 14 calendar days from the day we receive your cancellation note. We will use the same payment method as you did, unless otherwise agreed.
Workspace bookings
Workspace bookings can be cancelled up till one day before the reservation. The workspace fee minus a service charge of €1.95 will be refunded within 14 days, using the same payment method as you did, unless otherwise agreed.
