Cancellation and refund

Cancellation and refund policy

• If you cancel your registration seven days before the start of the course, the total course fee will be refunded to you, minus a €6.95 service charge.
• If you cancel your registration at the latest 48 hours before the start of the course, 50% of the total course fee will be refunded to you, unless a replacement can be found. In that case the total course fee will be refunded to you, minus a €6.95 service charge.
• It is not possible within 48 hours before the start of the course.
• In case you have used a course voucher, there will be no refund. Vouchers are not redeemable.

To cancel your booking simply send an email to info@espenaer.com.

Refunds will be carried out within 14 calendar days from the day we receive your cancellation note. We will use the same payment method as you did, unless otherwise agreed.

Transferring to another course

It is possible to be transferred to another course up till seven days before the start of the course. This is free of charge. Have a look at the course schedule to see what courses are available. Then send an email to info@espenaer.com with your request for a transfer.

Transferring within 7 days of the start of the course is not possible and any requests in this respect will be dealt with similar to cancellation requests within the same term. See the above paragraphs for more details.