Cancellation and refunds

• If you cancel your booking at the latest 10 days before the start of the course, the total course fee will be refunded to you, minus a €6.95 service charge.
• If you cancel your booking between 9 and 5 days before the start of the course, 50% of the total course fee will be refunded to you, unless a replacement can be found. In that case the total course fee will be refunded to you, minus a €6.95 service charge.
• Cancellations and refunds are not possible within 4 days (96 hours) before the start of the course, unless replacement can be found. If replacement is found, the total course fee will be refunded to you, minus a €6.95 service charge.
• In case you have used a course voucher, there will be no refund. Vouchers are not redeemable.

To cancel your booking, send an email to info@espenaer.com with your request and booking order number.

Refunds will be carried out within 14 calendar days from the day we receive your cancellation note. We will use the same payment method as you did, unless otherwise agreed.