Cancellation and refund

Cancellation and refund policy

If you cancel your booking at the latest 10 days before the start of the course, the total course fee will be refunded to you, minus a €6.95 service charge.
If you cancel your booking between 9 and 5 days before the start of the course, 50% of the total course fee will be refunded to you, unless a replacement can be found. In that case the total course fee will be refunded to you, minus a €6.95 service charge.
Cancellations and refunds are not possible within 4 days (96 hours) before the start of the course, unless replacement can be found. If replacement is found, the total course fee will be refunded to you, minus a €6.95 service charge.
In case you have used a course voucher, there will be no refund. Vouchers are not redeemable.

Bookings can be cancelled only through email to info@espenaer.com.

Refunds will be carried out within 14 calendar days from the day we receive your cancellation note. We will use the same payment method as you did, unless otherwise agreed.

Transferring to another course

It is possible to be transferred to another course up till 10 days before the start of the course that you originally booked. This is free of charge. Have a look at the course schedule to see what courses are available. Then send an email to info@espenaer.com with your request for a transfer.

Spots that were announced in a course availability alert will only become available for rebooking 12 hours after their publication time. If you do not want to wait, you may also directly book the spot yourself through the normal online booking procedure and subsequently cancel your previous booking. Please note that, in that case, the cancellation and refund conditions described in the previous section will apply. This policy is to ensure that all subscribers to the course availability alert have an equal chance to obtain these spots.

Transferring within 9 days of the start of the course is not possible and any requests in this respect will be dealt with similar to cancellation requests within the same term. See the above section for more details.