Cancellation and refund

Cancellation and refund policy

• If you cancel your booking at the latest 10 days before the start of the course, the total course fee will be refunded to you, minus a €6.95 service charge.
• If you cancel your booking between 9 and 5 days before the start of the course, 50% of the total course fee will be refunded to you, unless a replacement can be found. In that case the total course fee will be refunded to you, minus a €6.95 service charge.
• Cancellations and refunds are not possible within 4 days (96 hours) before the start of the course, unless a replacement can be found. In that case the total course fee will be refunded to you, minus a €6.95 service charge.
• In case you have used a course voucher, there will be no refund. Vouchers are not redeemable.

Bookings can be cancelled only through email to info@espenaer.com.

Refunds will be carried out within 14 calendar days from the day we receive your cancellation note. We will use the same payment method as you did, unless otherwise agreed.

Transferring to another course

It is possible to be transferred to another course up till 10 days before the start of the course. This is free of charge. Have a look at the course schedule to see what courses are available. Then send an email to info@espenaer.com with your request for a transfer.

Transferring within 9 days of the start of the course is not possible and any requests in this respect will be dealt with similar to cancellation requests within the same term. See the above section for more details.