Terms and conditions – Atelier Espenaer

Terms and conditions

These Terms and Conditions concern the use of the services of Espenaer, including and not limited to the offer and sale of its products, its made-to-order services, its courses and workshops, its workspace offers, and its website. They define the rights and obligations of both you, the user of these services, and Espenaer. They apply to every offer and sale of products and services anywhere, including on the website www.espenaer.com or www.espenaer.nl, owned and maintained by:

Espenaer
Dr. Jan van Breemenstraat 1
1056 AB Amsterdam
The Netherlands
info@espenaer.com
TIN: NL130883347B02
CoC: 64972089

Espenaer reserves the right to modify these Terms and Conditions at any time without prior notification. We recommend you to review this document periodically and particularly before placing an order.

By using this website, you unconditionally agree to follow and be bound by the Terms and Conditions as set below. If you decide not to agree, we urge you to cease your use of this website.

These Terms and Conditions are subject to the laws of the Netherlands and any dispute related to the services of Espenaer or these Terms and Conditions shall be settled by the courts of the Netherlands.

Description of our services

Espenaer is an Amsterdam-based artisanal woodworking atelier that designs and makes one-off sustainable handcrafted furniture of the highest standards. We make singular pieces with a unique design, exclusively use traditional handcrafting tools, and solely rely on salvaged wood, reclaimed wood, and timber from certified sustainable sources for materials. We offer our work for sale and make bespoke furniture pieces upon request.

Secondly, Espenaer offers woodworking and furniture making courses and workshops in Dutch and English. In addition to our regular course series, we develop and offer custom courses and workshops tuned to the customer’s desires and needs, whether it is meant as a company outing or a creative afternoon with friends.

Finally, Espenaer offer fully equipped workspaces in our atelier to both amateur and advanced woodworkers.

We adhere to an alternative economic philosophy that values simple, slow, small, and sustainable entrepreneurship, and observe it in our work with a devotion to artisanship, individuality, and environmentalism.

Copyright and usage restrictions

All content produced and presented by Espenaer in its atelier, on this website, and in other media, including social media networks, newsletters and e-mails, is the property of Espenaer and is protected by international copyright and trademark laws. This includes, but is not limited to, all furniture designs, course and workshop designs and content, images, illustrations, text, logos, and the website design.

Espenaer grants you a limited license to access and make personal use of the content on this website. You may save, copy, and share, both electronically and in hard-copy, the content of this website solely for personal, noncommercial purposes related to making a purchase in our online shop, placing an order for a made-to-order piece, or informing yourself and/or your immediate relations about Espenaer and its services.

Content

Espenaer strives to provide complete, accurate, and updated content on its website and in other media, including social media networks, newsletters, and e-mails. We reserve the right to change the content on this website and other media, including availability, specifications, and prices, without prior notification.

Espenaer makes all reasonable efforts to accurately display the attributes of our furniture pieces, including the colors. However, the actual color or tint you see depends on your device and/or the calibration of the screen of your device. We cannot guarantee that your device will accurately display such colors and cannot be held responsible for disparities between the actual colors of a furniture piece and those you see on your device.

Despite our best efforts, the information on our website and in other media may unintendedly contain errors or inaccuracies. We hold the right to terminate any orders in instances involving pricing errors or inaccuracies. We apologize for any inconveniences this may cause.

Purchases, orders, course registrations, and workspace bookings

Purchases from our online shop

Espenaer offers its work for sale primarily, but not exclusively, in its online shop. All furniture pieces shown in our shop with a price indication are directly available for purchase. All prices are including VAT.

Furniture pieces without a price indication are not directly available for purchase, but are kept in our shop to serve as models for customized furniture pieces that you may order as part of our Customization Service.

The purchase procedure starts with adding the desired furniture piece to the Cart and subsequently following the instructions on the Checkout page. By adding a piece to your Cart and proceeding to the Checkout page you confirm that you have carefully examined the available information about the piece(s) and that you fully understand the offer.

By clicking the “Place order” button at the bottom of the Checkout page button you agree with these Terms and Conditions and confirm that you have provided accurate billing and shipping details.

By clicking the “Place Order” button you will also have made a binding offer for the purchase of the piece(s) in your Cart. This commits you to the payment of the total purchase price according to the instructions and terms of the selected payment method, as defined on the Checkout page. If the payment term is unspecified for the selected payment method, the payment will have to be fulfilled within 14 calendar days after our confirmation of your order.

Your purchase is completed only if Espenaer has confirmed the reception of your order and once the payment of the purchase price is fulfilled.

Espenaer reserves the right to cancel the purchase if you fail to fulfill your payment obligations within the specified term or if external factors and conditions make it impossible for Espenaer to carry out the purchase.

Instructions on how to use our shop are available here.

Made-to-order furniture

Requests for made-to-order furniture pieces, referred to by Espenaer as either ‘bespoke’ or ‘customized’, can be submitted using the bespoke and customization forms available on our website. In this context, ‘bespoke’ refers to made-to-order furniture pieces designed from scratch, whereas ‘customization’ refers to made-to-order furniture pieces based on an existing model in our shop.

In accordance with our commitment to unique, singular furniture pieces, we will never make an exact copy of an existing model in our shop. A ‘customized’ furniture piece is always a variation to the preferred existing model in terms of dimensions, materials, and design details, and as such a unique, singular furniture piece of its own.

Submitting a request for a made-to-order furniture piece does not commit you to a purchase and is free of charge. Once we have received your request, we will examine your preferences and needs and verify whether we have all the information we need. If not, we may contact you at the e-mail address you have provided to further explore your preferences and needs.

Based on the information we have received, we will present you a preliminary offer, containing a preliminary sketch of the design and non-binding indications for the price and the delivery time.  Depending on your response, we will subsequently present a final offer, with a definitive sketch, a binding price and a non-binding indication for the delivery.

The order for your furniture piece is placed and binding once you have agreed in written form to the final offer and to these Terms and Conditions. This commits you to the purchase of the ordered piece and requires you to fulfill 75% of the agreed purchase price within 14 calendar days after your acceptance of the offer.

Once we have completed your furniture piece, we will send a notice of completion to the e-mail address you have provided, including photos from at least four different angles (frontview, sideviews, topview, and isometric view) and, where relevant, close-up views of details. You may also visit our atelier to examine the furniture piece.

You are required to fulfill the final 25% of the agreed purchase price within 14 calendar days after the date of the notice of completion. The piece will be shipped or can be picked up on a mutually agreed date, once the final quarter of the agreed purchase price is fulfilled.

If you fail or refuse to pay the final tranche of 25% of the purchase price within the specified term, Espenaer reserves the right to keep your initial payment of 75% of the purchase price as a compensation for its work. If after 30 calendar days from the date of the notice of completion we have still not received the final tranche of the purchase price, we reserve the right to offer the furniture piece in question for sale to other clients. In such case, you continue to hold the right to acquire the piece if you fulfill the payment of the final tranche, until it is purchased by another client.

If Espenaer fails to complete your furniture piece, you are entitled to a refund of your payment of 75% of the purchase price.

Espenaer reserves the right to not take up a request if it deems the request incompatible with its philosophy, values, aesthetic preferences, methods, or capacity. In such instances, we will always notify you of our decision.

Regular courses and workshops

Regular courses and workshops are offered on the Course section of our website. A regular course typically comprises a number of lessons or meetings with a particular program, whereas a ready workshop refers to a one-time activity, lasting between two and eight hours. Courses and workshops listed in this section will contain information about the setup, contents, objectives, size, level of difficulty, schedule, duration, frequency, and prices. All courses and workshops listed in this section are available for registration, unless a course or workshop is already full.

The registration procedure starts with selecting the preferred course or workshop in the Course section of the website and adding it to the Cart, and continues with the instructions on the Cart and Checkout pages. By adding a course or workshop to your Cart and proceeding to the Checkout page you confirm that you have carefully examined the available information about the said course or workshop and that you fully understand the offer.

By clicking the “Place order” button at the bottom of the Checkout page button you agree with these Terms and Conditions and confirm that you have provided accurate billing details.

By clicking the “Place Order” button you will also have confirmed the registration of the course or workshop in your Cart. This commits you to the payment of the total course fee according to the instructions and terms of the selected payment method, as defined on the Checkout page. If the payment term is unspecified for the selected payment method, the payment will have to be fulfilled within 14 calendar days after our confirmation of your order.

By clicking the “Place Order” button you give Espenaer permission to take photographs of you during the courses or workshops and share these on www.espenaer.com and Espenaer’s social media profiles. The photographs are used as documentation of activities at Atelier Espenaer and as promotional material in advertisements for Espenaer. You have the right to withdraw your consent and request the removal of photographs from www.espenaer.com, Espenaer’s social media profiles, and our office computer. You can communicate this by e-mail to info@espenaer.com.

Your registration is completed only if Espenaer has confirmed the reception of your registration and once the payment of the course fee is fulfilled.

Espenaer reserves the right to cancel the registration if you fail to fulfill your payment obligations within the specified term, if there is not more than one registered participant, and if external factors and conditions make it impossible for Espenaer to proceed with the course or workshop in question.

 

Custom courses and workshops

A custom course is a series of lessons or meetings with a program that specifically addresses the needs and desires of the client. A custom workshop is a one-time activity, lasting between two and eight hours on a single day, with a program that specifically addresses the needs and desires of the client.

Requests for custom courses and workshops preferably include a description of the setup, contents, objectives, size, target group, schedule, and duration of the desired course or workshop. The requests can only by submitted by email.

Submitting a request for a custom course or workshop by email does not immediately commit you to booking the said course or workshop and is free of charge. Once we have received your request, we will examine your preferences and needs and verify whether we have all the information we need. If not, we may contact you at the e-mail address you have provided to further explore your preferences and needs.

Based on the information we have received, we will present you a preliminary offer, containing a preliminary description of the course or workshop and non-binding indications for the price.  Depending on your response, we will subsequently present a final offer, with a definitive description and a binding price.

The custom course or workshop is booked and binding once you have agreed in written form to the final offer and to these Terms and Conditions. This commits you to the payment of the booked course or workshop and requires you to fulfill the agreed price within 14 calendar days after your acceptance of the offer.

If you fail or refuse to pay the agreed price within the specified term, Espenaer reserves the right to cancel your booking.

Espenaer reserves the right to not take up a request if it deems the request incompatible with its current schedule, capacity, philosophy, or values. In such instances, we will always notify you of our decision.

Course vouchers

A course voucher is a voucher that holds a certain value and may only be spent on courses and workshops. If a course voucher specifies or mentions a course or a workshop, its value is equal to the price of the mentioned course or workshop, and may only be spent on that course or workshop. If a course voucher does not specify or mention a course or a workshop, but instead mention a certain value, that value may be spent on any course or workshop, ready or custom.

Course vouchers are available for purchase in the Courses section of our website. The purchase procedure starts with adding the course voucher to the Cart and subsequently following the instructions on the Checkout page. By adding a voucher to your Cart and proceeding to the Checkout page you confirm that you have carefully examined the available information about the course voucher and that you fully understand the offer.

By clicking the “Place order” button at the bottom of the Checkout page button you agree with these Terms and Conditions and confirm that you have provided accurate billing details.

By clicking the “Place Order” button you will also have made a binding offer for the purchase of the course voucher, and if present, other items in your Cart. This commits you to the payment of the total purchase price according to the instructions and terms of the selected payment method, as defined on the Checkout page. If the payment term is unspecified for the selected payment method, the payment will have to be fulfilled within 14 calendar days after our confirmation of your order.

Your purchase of the course voucher is completed only if Espenaer has confirmed the reception of your order and once the payment of the purchase price is fulfilled.

Espenaer reserves the right to cancel the purchase if you fail to fulfill your payment obligations within the specified term or if external factors and conditions make it impossible for Espenaer to carry out the purchase.

Course vouchers cannot be redeemed.

Requests for course vouchers with custom values can only be submitted by e-mail.

Workspace bookings

Espenaer offers workspaces for rent through its booking system in the Workspace section of its website. A workspace is defined as the half of a workbench and includes at least one bench vise.

The use of a workspace includes the use of a designated set of standard tools, including a hand saw, hand plane, chisels, wooden hammer, square, marking knife, marking gauge, pencil, rule, and clamps. In consultation with the Espenaer instructor in the atelier, you may occasionally also use tools outside this standard set. To prevent accidents and damage to tools or the workspace, we require you to be familiar and experienced with the tools you intend to use. If tools or the workspace get damaged during your use, you agree to pay repair or replacement costs.

The use of a workspaces does not include the use of materials or supplies available in the atelier.

You agree to be self-reliant and independent while using the workspace and not obstruct the work of other users present in the atelier.

You may request assistance, instructions, advise, guidance, or a helping hand from an Espenaer instructor in the atelier for a fee. The amount of this fee depends on the kind and the content of the requested help. The requested help will only be offered once you have agreed to the fee, whether orally or in writing. When the help is requested at the spot, the fee will be charged afterwards by invoice.

Booking a workspace starts with selecting the preferred day and beginning and end times in the calendar in the Workspace section of our website and adding it to the Cart, and continues with the instructions on the Cart and Checkout pages. By adding a workspace booking to your Cart and proceeding to the Checkout page you confirm that you have carefully examined the available information about the booking and that you fully understand the offer.

By clicking the “Place order” button at the bottom of the Checkout page button you agree with these Terms and Conditions and confirm that you have provided accurate billing details.

By clicking the “Place Order” button you will also have confirmed the booking of the workspace on the given day and hours. This commits you to the payment of the total price according to the instructions and terms of the selected payment method, as defined on the Checkout page. If the payment term is unspecified for the selected payment method, the payment will have to be fulfilled within 14 calendar days after our confirmation of your booking.

Your booking is completed only if Espenaer has confirmed the reception of your booking and once the payment of the price is fulfilled.

Espenaer reserves the right to cancel the booking if you fail to fulfill your payment obligations within the specified term or if external factors and conditions make it impossible for Espenaer to proceed with the booking in question.

Delivery

Shipping destinations

Currently we only ship to addresses in the European Economic Area (EEA). Shipping is free of charge within the Netherlands. The shipping charge for other EEA countries depends on the country in question and the size of your order.

We use a specialized delivery firm for deliveries within the Netherlands. For other EEA countries we employ the services of established international shipping companies.

Delivery time

For purchases from our shop, we will contact you to make arrangements for the delivery once we have received your payment. In most cases we are able to ship within one week after the payment.

The delivery time of made-to-order furniture pieces is dependent on the size, design, and availability of materials that you have specified. We will give a non-binding indication of the delivery time in our offer and keep you updated on the progress as we build your furniture piece.

Making a furniture piece using traditional handcrafting techniques and tools is a highly labor-intensive and time-consuming endeavor and is subject to variation in duration due to the fact that the individual qualities of wood, and thus its ‘workability’, may vary from one tree species to another, from one individual tree of the same species to another, and even from one part of the same tree to another. Due to this element of unpredictability in our work, we reserve the right to deviate from the delivery indication in our final offer if the crafting process demands so and only within the limits of reasonability. In such instances, we will always notify you of the changes.

Once we have reached the final stage of the crafting process, we will contact you to make arrangements for the delivery.

Returns

Furniture pieces in online shop

Cooling-off period

You have the right to cancel your purchase for any reason within 14 calendar days after delivery of the purchased furniture piece. In this ‘cooling-off’ period, you may carefully examine the purchased piece with the purpose of discovering its characteristics and features, in a manner as you would do in our atelier or any other store or gallery.

If you happen to be unsatisfied with the piece, you have the right to cancel the purchase before the end of the cooling-off period. In order to do so you are required to notify us by either mail or e-mail, for instance using the example letter here.

Return shipping

The furniture piece will have to be returned to us within 14 calendar days after your cancellation notice. You are responsible for arranging for the return shipping and for covering the costs of the return shipping. You are also fully responsible for the furniture piece itself during the return shipping, until the moment it is delivered to our atelier.

Given the high value of our pieces, we strongly advise you to hire a specialized third party for the return shipping and would consider it our duty to offer recommendations in this respect. The charge for such specialized shipping services within the Netherlands is expected to be between €60.00 and €80.00. For international shipping other fees may apply. Please contact us for more information.

Refund

If the furniture piece is returned to us in original, resaleable condition, the total purchase price will be refunded to you within 14 calendar days from the day we have received the piece. We will use the same payment method as you did, unless otherwise agreed.

Liability for any loss of value

If you have used the furniture piece in excess of what is reasonable in order to examine it, you will be held liable for the decrease in value of the piece your use has caused. You will also be held liable for any loss of value the piece has endured during the return shipping. Once the piece is returned, we will notify you if we have detected any loss of value and if your refund will be lower than the price paid.

Made-to-order furniture pieces

Please note that the cooling-off period and return policy described above does not apply to custom-made furniture pieces, referred to by Espenaer as either ‘bespoke’ or ‘customized’, as these are made specifically according to your specifications and preferences.

Course registrations

Cancellation policy

You have the right to cancel your registration for a course until 48 hours before the start of the said course. In order to do this, you are required to notify us by either mail or e-mail.

It is not possible to cancel your registration within 48 hourse before the start of the course.  However, you may offer your spot to another candidate, either someone whom you yourself have found or someone who is enlisted on the said course’s waiting list, if there is any. It is not possible to offer your spot to another candidate after the start of the course.

Refund

If you cancel your registration at the latest seven days before the start of the course, the total course fee will be refunded to you. If you cancel your registration within six days and 48 hours before the start of the course, 50% of the total course will be refunded to you, unless you are able to find a replacement, in which case the total course fee will be refunded to you.

Refunds will be carried out within 14 calendar days from the day we receive your cancellation note. We will use the same payment method as you did, unless otherwise agreed.


Privacy policy

Espenaer respects your privacy and will never sell, rent, lease or give away any information to any third party. All information provided by you is strictly confidential and is treated in accordance with the European Union General Data Protection Regulation (GDPR).

What personal information does Espenaer collect?

Espenaer collects information that customers provide themselves when making a purchase of a product or service (including course registrations), inquiring about a product or service, and subscribing to a waitlist. In addition, Espenaer collects information relating to surfing behavior, such as IP addresses and language preferences, whenever someone visit www.espenaer.com.

If you make a purchase on www.espenaer.com, Espenaer will request and collect the following personal information: full name, billing address, shipping address (if relevant), e-mail address, telephone number, IP address, the purchased product or service, the purchase date, and the chosen payment method (f.e. ‘bank transfer’). We use your personal information to take and handle orders, deliver products and services, facilitate payments, and communicate with you about orders, products and services, and promotional offers.

If you inquire about a product or service using the bespoke or customization forms on www.espenaer.com, we will collect your full name, e-mail address, and other information (remarks, requests) that you provide yourself. We use this information to take and handle orders and to communicate with you about orders, products, and services.

Finally, if you subscribe to a waitlist of a course using our waitlist subscription forms on www.espenaer.com, we will collect your full name, e-mail address, and possibly remarks that you provide yourself in the form. We use this information to communicate with you concerning the course that you are interested in.

Espenaer uses GDPR-compliant third party analytics software on its website www.espenaer.com to track the performance of its website. The data collected is anonymized by the third party and can therefore not be connected to a natural person.

Accessing, changing, and deleting your personal information

As a customer you have the right to access, change and delete the personal information that we have collected. Customers who have an account on www.espenaer.com may see the collected personal information in the “my account” section and make corrections if they observe any errors in this information. Customers who do not have an account, may request their personal information by e-mail to info@espenaer.com. The information will be provided in a portable format. Corrections in case of errors may again be addressed by e-mail to info@espenaer.com.

Requests to delete personal information may be addressed by e-mail to info@espenaer.com. We will comply to your request as long as it will not prevent us from complying to tax and accounting regulations in the Netherlands.

Customers have the right to make a complaint about (some of) the personal information that Espenaer collects. Complaints may be addressed by e-mail to info@espenaer.com.

Storage of your personal information

We keep your personal information to enable your continued use of Espenaer services, including its website, for as long as it is required in order to fulfil the relevant purposes, as may be required by law such as for tax and accounting purposes, or as otherwise communicated to you. Dutch law requests us to store information related to purchases for 7 years.

Your personal information is stored on servers in the Netherlands and on a company computer in our office. Our systems are protected using state of the art security software.

In case www.espenaer.com experiences a data breach of any kind, customers will be notified within 72 hours of becoming aware of the breach.

Cookies

Cookies are small files which are stored on your computer when you use www.espenaer.com. Espenaer uses cookies for the correct functioning of the website, such as putting products in the online cart and for saving your language preference.

Limitation of liability

By use of this website, you agree to indemnify and hold Espenaer harmless from any claim or demand, as well as losses, expenses, damages and costs, resulting from any violation of these terms of service or any activity related to your account, including negligent or wrongful conduct.

Espenaer shall not be liable to you for any direct, indirect, or incidental damages that result from the use of, or the inability to use, the furniture pieces of Espenaer.

 

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