Returns

Furniture pieces in online shop

Cooling-off period

You have the right to cancel your purchase for any reason within 14 calendar days after delivery of the purchased furniture piece. In this ‘cooling-off’ period, you may carefully examine the purchased piece with the purpose of discovering its characteristics and features, in a manner as you would do in our atelier or any other store or gallery.

If you happen to be unsatisfied with the piece, you have the right to cancel the purchase before the end of the cooling-off period. In order to do so you are required to notify us by either mail or e-mail, for instance using the example letter here.

Return shipping

The furniture piece will have to be returned to us within 14 calendar days after your cancellation notice. You are responsible for arranging for the return shipping and for covering the costs of the return shipping. You are also fully responsible for the furniture piece itself during the return shipping, until the moment it is delivered to our atelier.

Given the high value of our pieces, we strongly advise you to hire a specialized third party for the return shipping and would consider it our duty to offer recommendations in this respect. The charge for such specialized shipping services within the Netherlands is expected to be between €60.00 and €80.00. For international shipping other fees may apply. Please contact us for more information.

Refund

If the furniture piece is returned to us in original, resaleable condition, the total purchase price will be refunded to you within 14 calendar days from the day we have received the piece. We will use the same payment method as you did, unless otherwise agreed.

Liability for any loss of value

If you have used the furniture piece in excess of what is reasonable in order to examine it, you will be held liable for the decrease in value of the piece your use has caused. You will also be held liable for any loss of value the piece has endured during the return shipping. Once the piece is returned, we will notify you if we have detected any loss of value and if your refund will be lower than the price paid.

Made-to-order furniture pieces

Please note that the cooling-off period and return policy described above does not apply to custom-made furniture pieces, referred to by Espenaer as either ‘bespoke’ or ‘customized’, as these are made specifically according to your specifications and preferences.

Course registrations

Cancellation policy

You have the right to cancel your registration for a course until 48 hours before the start of the said course. In order to do this, you are required to notify us by either mail or e-mail.

It is not possible to cancel your registration within 48 hourse before the start of the course.  However, you may offer your spot to another candidate, either someone whom you yourself have found or someone who is enlisted on the said course’s waiting list, if there is any. It is not possible to offer your spot to another candidate after the start of the course.

Refund

If you cancel your registration at the latest seven days before the start of the course, the total course fee will be refunded to you. If you cancel your registration within six days and 48 hours before the start of the course, 50% of the total course will be refunded to you, unless you are able to find a replacement, in which case the total course fee will be refunded to you.

Refunds will be carried out within 14 calendar days from the day we receive your cancellation note. We will use the same payment method as you did, unless otherwise agreed.

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